We want you to be completely happy with your ARVFORM order. If something isn't right, you have 30 days from the day it arrives to request a return.
Your 30-day return window
You have 30 days after receiving your order to request a return. To be eligible, items must be in the same condition you received them — unworn, unwashed and unused, with all tags attached and in their original packaging. Please have your order number or proof of purchase to hand.
How to start a return
Email support@arvform.com with your order number and the item(s) you'd like to return, and we'll send you return instructions and the return address. Items sent back to us without first requesting a return can't be accepted.
Damaged, faulty or incorrect items
Please inspect your order as soon as it arrives. If anything is faulty, damaged in transit or not what you ordered, contact us straight away and we'll make it right with a replacement or full refund — and we'll cover the cost of return.
Non-returnable items
A few items can't be returned, including gift cards and any item marked as final sale. If you're unsure whether your item qualifies, please ask before sending it back.
Exchanges
The quickest way to get a different size or piece is to return the original item and place a new order once your return has been accepted.
Refunds
Once we've received and inspected your return, we'll email to confirm whether it's approved. Approved refunds are issued to your original payment method within 10 business days; please allow extra time for your bank or card provider to post it. If more than 15 business days have passed since approval and you've not received your refund, contact us at support@arvform.com.
Your statutory rights
As a consumer you also have a legal right to cancel within 14 days of receiving your order, for any reason, under Danish and EU consumer law. This 30-day policy is offered in addition to, and does not affect, your statutory rights.
Contact
ARVFORM is a trading name of HE4L LTD (Company No. 16250783).
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Email: support@arvform.com
Monday to Friday, 09:00–17:00 CET. We aim to respond within 24 hours.